Personalization FAQs

Personalization FAQs and Size Charts

Frequently Asked Questions

  1. Help with personalization.
  2. Information about ordering
  3. Customer Service.

Help with personalization

  1. How do I know what size to get?We use American brand name adult T-Shirts and Sweatshirts in Unisex sizes. Our sweatshirts are 50/50 Cotton/Polyester and run very true to size with very little shrinkage. Our t-shirts are 100% Cotton and may experience limited shrinkage. 

    ADULT Unisex T-Shirt Sizes (May Vary)
    Size A B Men's Ladies'
    SM 17" 24" M34-36 L6/8
    MD 20" 25" M38-40 L10/12
    LG 21" 27" M42-44 L14/16
    XL 24" 27" M46-48 L18/20
    2XL 26" 28" M50-52 L22/24
    3XL 28" 29" M54-56 L26/28
    T-Shirt Size

    ADULT Unisex Sweatshirt Sizes (May Vary)
    Size A B Men's Ladies'
    SM 19" 22" M34-36 L6/8
    MD 21" 23" M38-40 L10/12
    LG 23" 24" M42-44 L14/16
    XL 25" 27" M46-48 L18/20
    2XL 28" 28" M50-52 L22/24
    3XL 30" 28" M54-56 L26/28
    Sweatshirt Size

    ADULT Ladies' Fitted T-Shirt Sizes (May Vary)
    Size A B
    SM 17.25" 25.5"
    MD 19.25" 26"
    LG 21.25" 27"
    XL 23.5" 28"
    2XL 25.5" 28.5"
    3XL 27.5" 29"
    Ladies Fitted T-Shirt Size

    ADULT Ladies' Zippered Hoodie Sizes (May Vary)
    Size A - Front Length B - Chest C - Sleeve
    SM 26" 18" 32 1/2"
    MD 27" 19" 33"
    LG 28" 20" 33 1/2"
    XL 29" 21" 34"
    2XL 30" 22" 34 1/2"
    Zippered Hoodie

    ADULT Ladies' Tank Top Sizes (May Vary)
    Size A - Length B - Chest
    SM 27" 10 3/4"
    MD 28" 11 3/4"
    LG 29" 12 1/2"
    XL 30" 13 1/2"
    2XL 31" 14 1/2"
    Ladies' Tank Top

    ADULT Ladies' Yoga Pants Sizes (May Vary)
    Size A - Inseam B - Waist
    SM 30 1/2" 29"
    MD 31 1/2" 31"
    LG 32 1/2" 33"
    XL 33 1/2" 35"
    2XL 34 1/2" 37"
    Ladies' Yoga Pants

    ADULT Ladies' Jersey Pant Sizes (May Vary)
    Size A - Inseam B - Waist
    SM 32 1/2" 16 1/2"
    MD 33 1/2" 17 1/2"
    LG 34" 18 1/2"
    XL 34 1/2" 19 1/2"
    2XL 35" 20 1/2"
    Jersey Pant Sizes Size

    YOUTH Unisex T-Shirt Sizes (May Vary)
    Size A B Youth
    XS (2/4) 14.5" 15" 24-26
    SM (6/8) 16" 18" 28-30
    MD (10/12) 17" 19" 32-34
    LG (14/16) 18" 20.5" 34-36
    T-Shirt Size

    YOUTH Unisex Sweatshirt Sizes (May Vary)
    Size A B Youth
    XS (2/4) 14" 13" 24-26
    SM (6/8) 15" 13" 28-30
    MD (10/12) 16" 15" 32-34
    LG (14/16) 18" 17" 34-35
    Sweatshirt Size

    Wooden Picture Frame Sizes
    Photo Sizes Outer Length
    (A)
    Outer Width
    (B)
    #1 - 4"x6" Photo 8 3/4" 6 3/4"
    #2 - 5"x7" Photo 9 3/4" 7 3/4"
    #3 - 8"x10" Photo 12 3/4" 10 3/4"
    Wooden Picture Frame Sizes

     

  2. How do I personalize my item? 

    Each product has personalization fields in which you enter your personalization information. Some items are not personalizable and are labeled that way.

     

  3. What does "Any Title Here" mean? 

    "Any Title Here" means exactly that!  Wherever you see a product with a title on it such as Grandma or Grandpa or Mom or Dad, you can change the title to almost anything you like!  Maybe you call your Grandma, Mamaw, or maybe you'd like the item to say Aunt Sally.  In almost every case, the title does not have to be as pictured, simply let us know what title you would like! There are a few products that do not offer this, and they are very clearly marked.

     

  4. Can I have the names on my shirt in a certain order or with certain colors? 

    The personalization pattern changes with each design, so we do not offer name placement guarantees.

     

  5. What if I have only one child or grandchild? 

    Don't worry, we automatically change the design. For example: "Grandma's Heavenly Blessings" is changed to: "Grandma's Heavenly Blessing" 

     

  6. What is preview, and how does it work? 

    On many items, you may now get a real preview of how the item will look with your personalization information on it (for text and images). 

     


Information about ordering

  1. How long will it take to get my order? 

    With standard shipping, most orders are delivered in 6 to 8 business days.

     

  2. What are shipping charges? 

          The cost of shipping will be calculated at checkout.  

     3. I just Place my order and I have to change something. What do I do?

Your order enters our production facility right after it is placed, so that we can provide you with very fast service. For this reason, changes to orders are not permitted. We encourage you to take a few extra moments to review your order before submitting it, to check your spelling and to make sure you haven't left anyone out.  

 


Customer Service

  1. There's a problem with an order I received. What do I do? 

    Items that are free from defects and done as ordered and as described on our website are not returnable.Unauthorized returns will not be accepted.

    If the item is not 100% free from defects, you may return it in new condition and in its original packaging for a prompt credit, exchange or full refund. We do not pay for you to ship the item back to us. All returns or exchanges must be made within 30 days of receipt. 

     

  2. Can I add names to a shirt that I already have? 

    We're not able to add names to an existing shirt. 

     

  3. How can I contact you? 

    Click on the Contact Us link in the Customer Service menu.

     

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