Since we process our orders fairly quickly, you have a very short period of time to cancel an order. Once the order has been processed, all cancelled orders where your credit card is charged and refunded are subject to a 5% processing fee. This is what the bank charges us to charge and refund your credit card. Although this is unfortunate, it is a pass through charge and there are no exceptions. However, this may be avoided by applying the charge to another item you would like to purchase.